Merchant Updates Blog

Don’t Get Spooked by These New Fees

Posted by Danielle Lafontaine on Oct 20, 2016 6:05:00 AM

Here at Singular Payments we know that the ‘spookiest’ thing our merchants face is a laundry list of complicated fees and rates which is why we offer just one simple flat rate. Nevertheless, if you ever stray from us we want to educate you on the latest fees you may run into – it’s a fee-fervent jungle out there so you need to be aware. And unfortunately, in order to process credit cards at your business you have to use a merchant services provider so rather than paying these charges blindly, you might as well make an effort to understand them. That way, you can dispute any costs you think are unfair or get a better understanding of what your true overhead is. Hopefully, this guide will help you do just that.

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Topics: credit card processing, payment processing, credit card fees

5 Smart Financial Priorities for SMBs

Posted by Danielle Lafontaine on Sep 29, 2016 8:04:00 AM

Small business owners are great at what they do but sometimes they are not great at the other essentials involved with running a business. These may include financial decisions and budgeting, technology and managing customer data, marketing and more. After working with thousands of SMBs here is our take on the 5 most critical financial priorities to get a handle on to make your business run easily and grow quickly.

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Topics: merchant finances, payment processing, big data, social media, ecommerce

Why you love to hate your credit card processor

Posted by Kimber McCafferty on Sep 22, 2016 2:58:10 PM

We haven’t shied away from pointing out the ins-and-outs of payment processing. We’ve touched on 10-facts SMBs need to know to Decoding payment processing lingo and more. Transparency has been the fuel behind our efforts in hopes of dispelling the very topic this post is about. Payment processing, and even more specifically, credit card processing, has become notoriously known to pad its prices and issue statements meant to confuse by design. From the lingo, to the statements, to understanding the capabilities of the technology you signed up for and more, the lack of customer service simply becomes the icing on the cake for the majority of merchants.

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Topics: credit card processing, early termination fees, payment processing, merchant fees, fees

Payment Processing: Highly Regulated and Constantly Changing

Posted by Kimber McCafferty on Sep 22, 2016 1:00:00 AM

The PCI Security Standards Council has made compliance fairly easy by dividing it into four basic levels. Figuring out where you fit in isn’t difficult either.

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Topics: picking a payment processor, payment processing, PCI, PCI compliance, DSS

Security Showdown EMV vs. P2PE vs. Tokenization

Posted by Danielle Lafontaine on Sep 15, 2016 6:10:00 AM

There continues to be confusion regarding the important differences between the latest in credit card data security EMV, tokenization and P2PE. The conversation about data security has only intensified since the famous data breaches at retailers like Target, Neiman Marcus and others. And while these may have been the most newsworthy due to their scale they certainly weren’t the only ones. Small to medium-sized merchants experience a lot of fraud and data security breaches as well which is why embracing these latest technologies to protect yourself from the liability shift to you – the merchant – for instances of fraud, is more critical than ever. Statistics show that in the first quarter of 2014, there were nearly 200 million records stolen, which equates to 93 records every hour between January and March.

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Topics: emv, EMV liability, P2PE, tokenization, credit card security

FACD's 'Clear For Take Off'

Posted by Kimber McCafferty on Sep 7, 2016 2:55:56 PM

FACD was founded to support the following fundamental goals for member dentists and their patients:

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Topics: cosmetic dentists, trade show, dentists, cosmetic dentistry

Your Guide to EHR Incentive Payouts

Posted by Danielle Lafontaine on Aug 31, 2016 12:35:55 PM

If you’re a dental professional today you may have heard rumblings about ‘EHR’ payments but may not really understand what it is, how it came about and most importantly how you qualify to get paid! Well here’s your easy, fast guide on everything about the EHR incentive program that you need to know. Don’t leave $21,250 on the table – cash in now!

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Topics: dental payment processing, dental blog, EHR, dentists

Invest in the Patient Connection

Posted by Kimber McCafferty on Aug 25, 2016 8:03:20 AM

Building patient rapport is critical when trying to create positive case management outcomes. And believe it or not, active listening and positive body language don’t go unnoticed and according to research do make up a large part of communication. Studies have shown that 6% of communication is through words, 38% is through tone of voice and 55% is through body language. When you give your patient the opportunity to talk, you will often learn much more about their health. Patients and their families must be included as part of your team for effective collaboration results when we talk about best care options and case management outcomes. When a nurse asks questions, “takes a look inside,” listens and learns a patient then begins to feel as if their best interests are being taken to heart. It is vital to remember that the patient is a whole person and not just the sum of their conditions. 

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Topics: patient referrals, reduce marketing spend, patient connection, digital marketing, patient retention, ROI

The Power of Making Check-Up Calls to Book New Appointments

Posted by Danielle Lafontaine on Aug 17, 2016 6:00:00 AM

If your appointment log has gaps having your nurses and/or receptionist make check-up or check-in calls to patients during lag time can add up to big business. Whether you’re a new dentist or physician in the area trying to get busier or an established practice with some patients who have wondered away or failed to book follow-up appointments these follow-up calling strategies will really help fill the appointment book and build rapport with patients that can go a long way to getting new referrals too.

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Topics: credit card processing, credit card payments, increase revenue, appointment booking, revenue

Upselling services seals the deal!

Posted by Kimber McCafferty on Aug 10, 2016 3:52:47 PM

Did you know that you could actually increase consumer and/or patient happiness, retention and revenue by using upselling as part of your sales approach? In fact, as many people still consider upselling a dirty word that only those looking to line their pockets lean on to close a “bigger deal,” the truth is that cross-selling, often confused with upselling, is more than acceptable.

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Topics: consumer happiness, lower churn, increase revenue, happy patients, repeat business, upselling, cross-selling, return customers, patient retention

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