Merchant Updates Blog

The Power of Making Check-Up Calls to Book New Appointments

Posted by Danielle Lafontaine on Aug 17, 2016 6:00:00 AM

If your appointment log has gaps having your nurses and/or receptionist make check-up or check-in calls to patients during lag time can add up to big business. Whether you’re a new dentist or physician in the area trying to get busier or an established practice with some patients who have wondered away or failed to book follow-up appointments these follow-up calling strategies will really help fill the appointment book and build rapport with patients that can go a long way to getting new referrals too.

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Topics: credit card processing, credit card payments, increase revenue, appointment booking, revenue

Upselling services seals the deal!

Posted by Kimber McCafferty on Aug 10, 2016 3:52:47 PM


Did you know that you could actually increase consumer and/or patient happiness, retention and revenue by using upselling as part of your sales approach? In fact, as many people still consider upselling a dirty word that only those looking to line their pockets lean on to close a “bigger deal,” the truth is that cross-selling, often confused with upselling, is more than acceptable.

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Topics: consumer happiness, lower churn, increase revenue, happy patients, repeat business, upselling, cross-selling, return customers, patient retention

The Doc Debt Dilemma

Posted by Danielle Lafontaine on Aug 3, 2016 5:00:00 AM

Most doctors, veterinarians and dentists graduate college with debt. That’s a given. But the amount of debt that’s coming to light in recent months is staggering. Figures release by the American Veterinary Medical Association revealed that in the 2015 graduating class of about 3,000 veterinary students the mean education debt load was a whopping $174,060 and 223 students owed more than $300,000. With the average starting veterinarian salary coming in around $71,000 that debt to income ratio can seem somewhat insurmountable.

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Topics: veterinary payment processing, dental payment processing, dental school debt, VETERINARY DEBT

Forward Booked Appointments Account for Additional Revenue

Posted by Kimber McCafferty on Jul 20, 2016 1:00:00 AM


Dental professionals more than anyone reign in the field of forward booking and it’s their bottom-line that’s feeling the ‘positive’ affect. Dental offices alike use the angle of “proactively managing the health of your teeth” as the hook line and sinker, to get patients back in their chair… and guess what, it’s working! As dentists look at their production per hour, treatment presented vs. treatment accepted, the number of patients seen each day and the number of new-patient phone inquiries compared to appointments set, you can easily see why forward booking just fits.

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Topics: forward booking, PMS, EHR, forward booked, Practice Managment Systems, Electronic Health Records

3 Simple Strategies to Reduce Customer Complaints and Chargebacks

Posted by Danielle Lafontaine on Jul 13, 2016 6:00:00 AM

Credit card chargebacks are a headache for everyone involved- the merchant, the processor and the acquiring bank because the whole process has to be reversed and that costs money. To avoid getting hit with chargeback fees there are a few tactics merchants can employ to ensure customers are fully happy before they swipe to begin with. Setting up expectations on the front end saves a lot of money and hassle on the back end and lowering your overhead is the name of the game here at Singular Payments.

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Topics: credit card processing, merchant finances, chargebacks, revenue

Financial Fraud in 2016

Posted by Kimber McCafferty on Jul 6, 2016 8:28:40 AM

Fraudulent activity in payment processing unfortunately goes hand-in-hand, it’s why it’s important for us to highlight this topic as often as possible and keep you in the know with ‘the latest scams’. This year-round threat and the crimes associated with it can be very damaging, so much so, that the last quarter of every year now has a week dedicated to International Fraud Awareness Week. This year it will be November 13th-19th serving as a good reminder to remain vigilant at all times. Most crimes are detected through tips, according to research, making consumer input a vital component for helping put an end to crooked operations.

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Topics: merchant service scams, financial fraud, scams, identity theft, bank draft scams, credit repair

'Card on File' Could Be the Key to Collecting

Posted by Danielle Lafontaine on Jun 28, 2016 1:30:00 AM

The patient billing revenue cycle is the biggest challenge we hear from our healthcare provider merchants and it’s easy to see why. Between chasing co-pays, deductibles and dealing with insurance company bureaucracy getting that final balance due collected can be a costly and very time consuming task for medical businesses who have overhead and bills to pay like any other business. According to a recent survey conducted by Navicure, “63 percent of healthcare business participants recognized that patient payment processes were a “high priority” for the healthcare revenue cycle.” This is to say the need to streamline and improve the efficiency of how patients pay and how bills are sent out needs to drastically improve to close the gap.

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Topics: online credit card processing, credit card processing, online payment processing, payment processing, working capital, cash float issues, collections, card on file

The Truth About Transaction Laundering

Posted by Kimber McCafferty on Jun 22, 2016 1:00:00 AM

Cyber-criminals are always lurking to find the best place to hijack some legitimate deal in an effort to sell illicit goods and services online…where these crooks breed. One of the latest popular scams is transaction laundering through payment processors and in recent months it has become a favorite of drug dealers, sex service procurers and other similar corrupt dealings. The problem is many people have yet to hear about this and studies at EverCompliant indicate that “as many as 6%-10% of additional unauthorized ecommerce sites that banks are processing may not know the illicit activities they are backing without their consent or awareness.”

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Topics: fraud liability, singular payments, merchant service scams, payment processing, fraud, merchant services, transaction laundering

Q&A with Christian – Tech Support 101 With Our In-House Pro

Posted by Danielle Lafontaine on Jun 15, 2016 5:00:00 AM

On the front lines for us every day is our in-house technical support guru Christian Yancey whom many of you have spoken to from time to time. With a friendly smile and clever wit Christian does his best to answer your questions and troubleshoot your issues by phone and email and we thought it would be fun to pick his brain for the top questions he gets asked by you, our loyal savvy savers, and compile them here so you can use this as your cheat sheet later. Customer service is a top priority here at Singular Payments and we value your feedback! Share your feedback with us and let us know how we’re doing to serve your business via this Quick Survey.

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Topics: PCI, tech support, PCI compliance, EMV liability, chip cards

EMV Update - Security Growing Pains in 2016

Posted by Kimber McCafferty on Jun 8, 2016 10:29:09 AM

So EMV is in full swing and many merchants are feeling its effects. We hear frequent complaints about how slow it is to process payments, how confused sales clerks and customers alike are with using the EMV chip readers and how frustrated merchants are with having to update their credit card reader which may be perfectly good/new and in excellent working order. We get it and here’s what’s going on.

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Topics: emv fraud liability, emv, free emv help, customer service, payment processing

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