Merchant Updates Blog

Danielle Lafontaine

Director of Marketing at Singular Payments- lover of simplicity & savings!
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Recent Posts

Speed Up Chargeback Disputes with These Tips

Posted by Danielle Lafontaine on Mar 7, 2018 8:47:10 AM

Accepting credit cards means every merchant, everywhere will have to deal with and dispute chargebacks at some point. This can be a costly and time-consuming process if you don’t know how to navigate these waters. Here at Singular Payments, we try to give you tools to make dealing with chargebacks as simple as possible. Recently, Visa made changes to their dispute resolution process. Effective April 15, 2018, your deadline to respond to a dispute notification will be reduced from 45 days to 30 days. So, the tips we are about to share are even more important!

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Topics: avoid chargebacks, dispute chargeback, chargeback resolution

Spring Bankcard Association Meeting is Upon Us

Posted by Danielle Lafontaine on Feb 21, 2018 10:21:02 AM

Twice a year the Interchange Association (commonly referred to as Bankcard Association) gathers top leadership to review interchange rates and card processing fees to assess any needs to modify pricing structures. Mastercard and Visa make up the existing bankcard associations. Their purpose is to establish and administer the rules and regulations governing the credit card business. Discover and American Express are similar but not technically associations since they are single companies. It’s at these biannual meetings that interchange rates for all card types from the major card brands, Visa and Mastercard, determine the dominate interchange rates by which all credit card processors must pay. There are hundreds of card types and therefore hundreds of corresponding interchange rates so what these meetings do is assess if the interchange pricing attached to each are effectively covering costs as infrastructure, security, and other variables change.

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Topics: interchange association, bankcard association

Payments Projects for the New Year

Posted by Danielle Lafontaine on Jan 3, 2018 11:33:17 AM

Now that the holiday rush is over and you’re back at work focused on improving your business and operations we have some ideas to help you save time, money and improve customer retention by upgrading how your customers pay. Giving your payments infrastructure a tune-up is a surefire way to spark a productive and profitable new year.

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Topics: singular payments, ebpp, payments software integration, akimbo card, ACH, hosted payment page, new terminal

2018 Payments Predictions & Trends

Posted by Danielle Lafontaine on Dec 27, 2017 9:28:58 AM

Closing out 2017 and looking forward to a bustling 2018 in the payments and payment facilitator space we’ve seen a lot of movement regarding platform rationalization due to technology consolidation. Every major player is buying pieces of the puzzle to become the complete end-to-end solution. For example, the following major mergers and acquisitions took place recently. In April of 2014, to kick off the M/A frenzy in payments, Vantiv bought Mercury.


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Topics: singular payments, like stripe, custom payments integration, payments predictions, payments acquisitions, stripe, payment data systems

Run Rebates and Rewards with Akimbo Card

Posted by Danielle Lafontaine on Dec 20, 2017 7:01:00 AM

If upping your marketing and incentive rewards game in the New Year is on your list then you need to check out the Akimbo Card program. Akimbo is now part of the Singular Payments + Payment Data Systems Family and we’re excited to share it with you!

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Topics: prepaid cards, akimbo card, prepaid mastercard, incentive cards, reward card, rebate card

Scoping Out Your Ideal Payments Integration

Posted by Danielle Lafontaine on Nov 29, 2017 9:29:01 AM

One of the most fun things we get to do with software developers is go through a scope of work call to review all the bells and whistles of our APIs that they want to integrate into their software solution to WOW their merchant users. Through this process, we explore a variety of the goals and objectives of the integration to ensure once we map out the plan everyone is getting what they want. It’s kind of like building your Christmas list for Santa – but better because you make money on this endeavor month after month in recurring revenue share.

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Topics: payments integration, custom payments integration, scope of work, electronic payments

Tips to stop fraud and avoid chargebacks this holiday season

Posted by Danielle Lafontaine on Nov 22, 2017 6:02:00 AM

Chargebacks will suck the cheer right out of your holiday sales this season which is why we’ve compiled a list of tips to avoid them whenever possible. Reportedly 86% of all chargebacks are probable cases of ‘friendly fraud’ or mistakes by the customer, and at the current rate, friendly fraud will cost merchants upwards of $25 billion a year by 2020. Fraud attempts rose 33% in 2016, while successful fraud attacks increased 32%. Merchants lose out on $118 billion in sales due to false positives each year. So read on because this is important stuff!

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Topics: emv fraud liability, holiday merchant tips, avoid chargebacks, holiday fraud, credit card fraud

Payfac Pete’s Integrated Payment Processing Adventure

Posted by Danielle Lafontaine on Nov 15, 2017 10:10:18 AM

Like most busy business owners, dealing with accounting, merchant services and reconciliation is a major pain. Payfac Pete is constantly looking for ways to simplify and improve these processes, so he can get paid quickly and keep his focus on what he loves- his business and his customers.

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Topics: custom rate payment processing, payfac, payment faciliator, integrated payment processing, custom flat rate

Merchant Holiday Prep List

Posted by Danielle Lafontaine on Nov 8, 2017 8:50:17 AM

Prepare to process big sales this holiday season with these simple merchant tips. According to the National Retail Federation, 20-40% of annual sales for small and mid-sized retailers takes place over the last two months of the year. Now is the time to take some simple steps to prepare for the extra credit card processing and customer traffic to make sure you’ll have a great holiday season.


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Topics: electronic payment processing, credit card payments, holiday sales, maximize holiday profits, holiday merchant tips

Post Money 2020- Payments Trends and More

Posted by Danielle Lafontaine on Nov 1, 2017 10:33:55 AM

Fresh off the excitement of Money 2020 in Las Vegas last week we are excited to share what we learned and the trends we’re seeing in payments as more than 11,000 payments professionals gathered for 4-days to meet, share insights and collaborate.

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Topics: credit card payments, payfac in a box, automated onboarding, money 2020

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