It’s the art of doing what you do so incredibly well that others will want to share ‘who’ you are with their family and friends. It starts with nurturing your relationships with your customers in order to grow your business. With automation and innovation rampant across all platforms these days, nurturing your database has never been more important. Take Twitter for example, or even Facebook. All it takes is making someone unhappy one time and they can flood/share their opinion to the masses and leave a lasting impression that could possibly make or break your business.
Late last year Singular Payments joined forces with a new technology partner, CardConnect. Based in King of Prussia, Pennsylvania the CardConnect team has two important arms to their service offers which are CardPointe and CardSecure. CardPointe allows Singular Payments’ merchants to: accept payments, manage transactions, create billing plans, build receipts and more. CardSecure highlights the measures that CardConnect has taken to assure the highest level of security available in the payment processing industry today which is completed by a combination of EMV and P2PE technologies. PCI-certified P2PE is the foundation of their platform, protecting every transaction at the point of interaction. The patented, intelligent tokenization available through this platform is irreversible as tokens are randomly generated making it impossible to decrypt. This same process is ‘persistent’ meaning the tokens can be used for recurring charges. This platform is also merchant specific as the tokens used are unique to organizations.
The way we think about payments as a whole is continuously changing. We often take a look back or forward to better forecast what’s next. 2016 was an eventful year for the payments industry. From financial institutions alike, to eCommerce, integrated payments and merchant services, Singular Payments keeps an active pulse on the ins-and-outs and always passes along any information with as much transparency as possible to keep merchants informed and empowered.
Holiday sales for 2016 are expected to increase by 3.6 percent. This forecast number is above the 7-year average of 3.4 percent since the recovery began in 2009. According to the National Retail Federation "with retail's big weekend approaching, the latest consumer survey conducted by Prosper Insights found that 55.7 percent of shoppers have already started buying holiday gifts. More than six in 10 shoppers will buy clothing and accessories, 56 percent plan to give gift cards and 44 percent plan to give books.
In 2016 a high profile restaurant chain along with a clothing retailer and group of hotels have all reported data breaches arising from malware designed to swipe credit card numbers. Wendy’s, Eddie Bauer and Kimpton Hotels are now taking the advice of security experts who encourage several different approaches to keeping business transactions safe from point-of-sale-related attacks.
MasterCard recently announced a new fee that will be billed on a per location basis. This Location Fee will be $7.50 per location for 2016 and will be billed to your account by the end of the year. Why? Because they can. The answer is that simple. Each year the card associations meet as new regulations come down on them, to review the interchange and make “what they deem” the appropriate adjustments to keep rates, rewards and fees all in line for all parties involved.
We haven’t shied away from pointing out the ins-and-outs of payment processing. We’ve touched on 10-facts SMBs need to know to Decoding payment processing lingo and more. Transparency has been the fuel behind our efforts in hopes of dispelling the very topic this post is about. Payment processing, and even more specifically, credit card processing, has become notoriously known to pad its prices and issue statements meant to confuse by design. From the lingo, to the statements, to understanding the capabilities of the technology you signed up for and more, the lack of customer service simply becomes the icing on the cake for the majority of merchants.
The PCI Security Standards Council has made compliance fairly easy by dividing it into four basic levels. Figuring out where you fit in isn’t difficult either.
Building patient rapport is critical when trying to create positive case management outcomes. And believe it or not, active listening and positive body language don’t go unnoticed and according to research do make up a large part of communication. Studies have shown that 6% of communication is through words, 38% is through tone of voice and 55% is through body language. When you give your patient the opportunity to talk, you will often learn much more about their health. Patients and their families must be included as part of your team for effective collaboration results when we talk about best care options and case management outcomes. When a nurse asks questions, “takes a look inside,” listens and learns a patient then begins to feel as if their best interests are being taken to heart. It is vital to remember that the patient is a whole person and not just the sum of their conditions.