Merchant Updates Blog

Ways to Make Customers Fall in Love With Your Business

Posted by Kimber McCafferty on Feb 15, 2017 7:23:00 AM

It’s the art of doing what you do so incredibly well that others will want to share ‘who’ you are with their family and friends. It starts with nurturing your relationships with your customers in order to grow your business. With automation and innovation rampant across all platforms these days, nurturing your database has never been more important. Take Twitter for example, or even Facebook. All it takes is making someone unhappy one time and they can flood/share their opinion to the masses and leave a lasting impression that could possibly make or break your business.

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Topics: credit card processing, credit card payments, customer service, payment processing, customer retention

EMV Update - Security Growing Pains in 2016

Posted by Kimber McCafferty on Jun 8, 2016 10:29:09 AM

So EMV is in full swing and many merchants are feeling its effects. We hear frequent complaints about how slow it is to process payments, how confused sales clerks and customers alike are with using the EMV chip readers and how frustrated merchants are with having to update their credit card reader which may be perfectly good/new and in excellent working order. We get it and here’s what’s going on.

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Topics: emv fraud liability, emv, free emv help, customer service, payment processing

Make Your PC Your POS with Online Payment Processing

Posted by Kimber McCafferty on May 25, 2016 12:00:00 AM

Online payment processing can take your business to the next level, especially if you want to know how to accept credit card payments without a complicated setup and expensive hardware. The best part is that it’s easy, cost-effective and secure to make your PC your POS (point-of-sale).                                                                                                         

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Topics: custom rate payment processing, online credit card processing, customer service, online payment processing

BUILDING CONSUMER LOYALTY: THE FRAMEWORK FOR ESTABLISHING DEVOTED FANS

Posted by Kimber McCafferty on May 18, 2016 10:36:25 AM

Simply providing a good or even great product or service just doesn’t seem to be enough anymore. With the marketplace more competitive than ever getting customers is not easy and keeping them is well hard. However, there are things business owners can do when they consider their brand, how they plan to build it, grow it and sustain it. These days it’s all about brand awareness and the key components to achieving just that.

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Topics: customer service, online marketing, md marketing, medical marketing

Decode Your Back Office Blunders – Streamline Your EBPP Process

Posted by Kimber McCafferty on May 11, 2016 1:00:00 AM

Are you interested in increasing your back end efficiencies, or lack thereof, and saving money at the same time? Are you EBPP privy? Electronic Bill Payment and Presentment for many has become the overlooked solution that can put your business on the road to systematic success. Whether it’s too cumbersome of a task to tackle, or you're not diving in because the technology behind it sends you into sensory overload, EBPP is here, has been here and is waiting to revolutionize, literally, the way you approach the back end of your business.

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Topics: electronic payment processing, customer service, online payment processing

A Note From Our Managing Partner

Posted by Vaden Landers on Feb 24, 2016 11:02:17 AM

Dear Valued Partner: As an entrepreneur now involved in my third company as either a founder or investor, and having spent nearly 30 years in the payments industry, I certainly respect and appreciate the fact that business is won and lost every day. I take great pride in each new account we sign, and am grateful for the trust and confidence demonstrated by the business owners and operators who have selected Singular Payments for their payment processing needs.  The thing that keeps me awake at night are not the victory’s we enjoy as an organization, but the clients who we are not able to retain for whatever reason, and while I am a realist with no expectation that we will never lose an account, I take it personally when I read cancellation requests from clients – not because I think these folks have something against me as an individual, but because (rightly or wrongly) I feel like I have failed them. Failed to meet their expectations, failed to provide the products, services or savings they thought they would receive when they originally signed up with us. Ultimately, all these things mean that we have really failed to build a relationship that establishes Singular Payments as an indispensable business partner for each client we have the privilege of serving. 

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Topics: payment processing service, singular payments, customer service, customer feedback

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