Earlier this year we announced that our partnership with CardConnect is a great thing and here’s why – they’ve got merchant support down to a fine art. Since launching our technology partnership with CardConnect, we’ve spent some time revamping our phone menu and support communication process. Here’s a rundown of what this new system looks like for you, our valued merchants.
Late last year Singular Payments joined forces with a new technology partner, CardConnect. Based in King of Prussia, Pennsylvania the CardConnect team has two important arms to their service offers which are CardPointe and CardSecure. CardPointe allows Singular Payments’ merchants to: accept payments, manage transactions, create billing plans, build receipts and more. CardSecure highlights the measures that CardConnect has taken to assure the highest level of security available in the payment processing industry today which is completed by a combination of EMV and P2PE technologies. PCI-certified P2PE is the foundation of their platform, protecting every transaction at the point of interaction. The patented, intelligent tokenization available through this platform is irreversible as tokens are randomly generated making it impossible to decrypt. This same process is ‘persistent’ meaning the tokens can be used for recurring charges. This platform is also merchant specific as the tokens used are unique to organizations.
With the days of dial-up behind us, CardConnect has pioneered the latest generation of P2PE IP secured terminals, which all Singular Payments’ customers can now access free for the life of their merchant relationship. Furthermore, CardConnect will also be powering the technical support behind Singular Payments portfolio starting early next year since they have exceptionally well-trained support personnel. Beginning in January 2017, all of Singular Payments merchants will be directed to call CardConnect at 1.877.828.0720 (Opt 1 Tech Support/ Opt 2 Merchant Support) or email firstname.lastname@example.org for customer service and support questions.