Late last year Singular Payments joined forces with a new technology partner, CardConnect. Based in King of Prussia, Pennsylvania the CardConnect team has two important arms to their service offers which are CardPointe and CardSecure. CardPointe allows Singular Payments’ merchants to: accept payments, manage transactions, create billing plans, build receipts and more. CardSecure highlights the measures that CardConnect has taken to assure the highest level of security available in the payment processing industry today which is completed by a combination of EMV and P2PE technologies. PCI-certified P2PE is the foundation of their platform, protecting every transaction at the point of interaction. The patented, intelligent tokenization available through this platform is irreversible as tokens are randomly generated making it impossible to decrypt. This same process is ‘persistent’ meaning the tokens can be used for recurring charges. This platform is also merchant specific as the tokens used are unique to organizations.
On the front lines for us every day is our in-house technical support guru Christian Yancey whom many of you have spoken to from time to time. With a friendly smile and clever wit Christian does his best to answer your questions and troubleshoot your issues by phone and email and we thought it would be fun to pick his brain for the top questions he gets asked by you, our loyal savvy savers, and compile them here so you can use this as your cheat sheet later. Customer service is a top priority here at Singular Payments and we value your feedback! Share your feedback with us and let us know how we’re doing to serve your business via this Quick Survey.